Privacy Policy
Privacy Policy
Effective Date: 27 April 2026
At Woman and Womb Clinic, we are committed to safeguarding your privacy and handling your personal and health information with discretion, integrity, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal and sensitive health information necessary to provide a high standard of care, including:
• Personal details (name, date of birth, contact information)
• Health history, symptoms, diagnoses, medications, and treatment plans
• Consultation notes and clinical records
• Payment and transaction details
• Information submitted via forms, bookings, or correspondence
2. How We Collect Information
Your information is collected through:
• Online booking systems and intake forms
• In-clinic or telehealth consultations
• Email, phone, and website interactions
3. Purpose of Collection
We collect and use your information to:
• Deliver personalised naturopathic care
• Maintain accurate and confidential clinical records
• Communicate regarding appointments, care, and relevant updates
• Process payments and manage accounts
• Comply with legal and professional obligations
4. Disclosure of Information
Your privacy is respected at all times. We will only disclose your information:
• With your consent (e.g. to other healthcare practitioners)
• Where required by law
• To trusted service providers (e.g. secure practice management systems, payment processors), who are bound by confidentiality obligations
We do not sell, rent, or trade your personal information.
5. Data Security
We take all reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes secure digital storage systems, encryption where appropriate, and restricted access to sensitive data.
6. Telehealth & Digital Communication
Where consultations are conducted via telehealth or digital platforms, reasonable steps are taken to ensure privacy; however, no online transmission can be guaranteed as completely secure. By engaging in telehealth, you acknowledge and accept this risk.
7. Access & Correction
You may request access to, or correction of, your personal information at any time. Requests can be made via our contact details below and will be responded to within a reasonable timeframe.
8. Cookies & Website Analytics
Our website may use cookies and analytics tools to enhance user experience and understand website usage. This data is generally non-identifiable.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices or content.
10. Complaints
If you have concerns regarding your privacy, please contact us directly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Contact
Woman and Womb Clinic
We reserve the right to update this Privacy Policy as required. The current version will always be available on our website.